SurgeGlitz maintains a strict no-return, no-refund policy except in cases of verified quality issues.
- Eligible Cases (Quality Issues Only)
If you receive an item with a clear quality defect (such as significant damage or manufacturing flaws):
• Contact us within 48 hours of delivery
• Provide clear photos or videos for verification
Once confirmed, we will arrange a return, replacement, or appropriate solution.
- Non-Returnable / Non-Refundable Cases
Returns or refunds will not be accepted for:
• Change of mind, sizing issues, or unmet personal expectations
• Items that have been worn, washed, or used
• Shipping delays or customs-related issues
• Customs duties, import taxes, VAT, or clearance fees
• Failure to review product descriptions before purchase
- Important Notice
By placing an order with SurgeGlitz, you acknowledge and agree to this Return & Refund Policy.